Support Operations Dashboard

Tickets · Resolution · SLA · Agent Performance

Live · 8:39:36 PM
Total (14d)
13,294
+12% vs last week
% Bot
33%
1,285 tickets
+8.4% vs last week
% Agent
40%
1,584 tickets
-2.1% vs last week
% Widget
27%
1,055 tickets
+5.3% vs last week
Resolved
77%
10,248 tickets
+3.2% vs last week
Avg Resolution
4h 49m
-8.7% vs last week
SLA Met
91%
Within target time
+1.4% vs last week

Hourly Activity by Source

Today's ticket volume — Bot / Agent / Widget

BotAgentWidget

Daily Ticket Volume

Last 14 days — Total vs Resolved

Resolution Time Distribution

How quickly tickets are resolved

✓ 42% resolved in under 1h⚠ 142 over 24h

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